If you need assistance in this guide, we will discuss how to use the help ticket system.
If you experience any difficulty while using TECPDS and need assistance, you can go to the TECPDS homepage and select the Help button at the top of the page.
A user can choose to search for a How to Guide on a subject or Submit a Help Ticket.
If you choose to “Submit a Help Ticket,” you will enter all of the information requested so that the Client Support Analysts may best assist you. You may also take a screenshot of the issue and upload it into the ticket.
TECPDS also has a How-To Guide section. If you are experiencing difficulties, you can also search with a keyword to find a how-to guide that matches your needs.
This document was last modified on: August 27, 2021